Frequently Asked Questions

Nonna Box is a monthly subscription box with one one simple mission: To deliver a new way of traveling every region of Italy and discovering its great food variety without leaving home. Our monthly box allows you to discover and enjoy 5 to 7 full-size, premium and gourmet food items from Italy.
The food & beverages items you’ll receive in your Nonna Box are not your typical grocery varieties. Based on the most traditional regional recipes from real Italian Nonnas, we carefully select those products that are traditional in the Italian Regional cuisine sourced from small Italian artisans.

By subscribing, every month you’ll receive your Nonna Box with 5 to 7 full-size premium items and an insert with regional food history and traditional recipes from real Nonnas.

You can totally order a one-time box by clicking on the Subscribe button, completing the checkout and then canceling your subscription right after you complete the checkout.

Each Nonna Box contains 5 to 7 carefully curated, gourmet, hard-to-come-by Italian products that are most representative of the featured region. You will find not only delicious gourmet foods, but also cards with gastronomical history of the products included in the box, the story of a local nonna, and recipe cards with her favorite recipes (some of the recipes will use products from your box).

We currently only ship whithin the US.

Yes, it's possible to find them, but not easily, and certainly not for cheap. Nonna Box's carefully selected goods are not the typical Italian products that you can find in the grocery store, but rather hard-to-come-by gourmet imported products. Since these items are not at all widely available, it is very unlikely that would find all of them in one store, in one city, or in one online shop.

No, because it would be virtually impossible to find all of these products in one place — online or off — which means that between shipping and often-higher-in-store prices, you would easily spend well over the Nonna Box price. Never mind that your items wouldn't come with history, Italian traditions, and the story and recipe's of a local nonna!

We’re happy to provide a gift option so you can send delicious Italian gourmet food to their door every month. When you purchase a gift subscription, you’ll be charged every month for the gift package and your recipient will receive the box monthly until you decide to cancel.

Unfortunately, no, our fulfillment system does not support custom boxes, but we do try to avoid including products that contain common allergens. If you are particularly concerned about an item or want to talk about ways to improve our product around the subject of allergens, please contact us at [email protected] and let us know what your allergy concerns are. We'll do our best to accommodate, if possible.

Go to your account panel and click on the "EDIT" button at the bottom of the left side menu and then on "CANCEL". Subscription cancelations need to be made prior to your next renewal date: In the case of the month-to-month plan, this is on the 28th of each month. For the 3- and 6-month plans, it would be on the 28th of the first month after your plan's months have concluded.

We process refunds only for the month-to-month plan, and only if the box has been charged but not shipped (boxes usually bill on the 28th and ship between the second and the third week of the following month, usually on the 11th of the following month). In this case, once you've canceled your order via your account, please contact us at [email protected] to tell us you want to be refunded for the upcoming box that has not yet shipped.

VERY IMPORTANT: If you do not email us, your subscription cancelation will be treated as a regular cancelation and go into effect the following renewal — this means you'll still receive the pending box and no refund will be made.

At this time, we are unable to process refunds for the 3-month and 6-month prepay plans once you've received your first box. You can, however, cancel your subscription (prior to the renewal date) so that it doesn't renew once the 3 or 6 months have passed.

Your first purchase will be charged to your card immediately, while re-billing takes place on the 28th of every month. The shipping date is between the second and the third week of each month (usually on the 11th of each month but it's not guaranteed). If you have signed up before the current month’s cut-off date (the 8th), your first box will ship the same month. If you signed up after the cut-off date (the 9th and later) then you will receive your first box the following month (shipping on the second/third week of the following month).

One-time boxes (Nonna Box One-time) follow the same shipping schedule as subscription boxes above, meaning they ship in batches on a monthly basis. If you want your box to be delivered earlier, contact us.

Absolutely, but only for month to month subscriptions. You can do this by logging in to your account and by clicking on the "EDIT" button below “Your Subscription." We don't currently have this option available for 3 month and 6 month subscription.

You can contact us anytime at [email protected]

Please get in touch with us at [email protected] if you have any issues, and we’ll respond as quickly as possible to help. If possible, please include your order number in the email for our reference

Our boxes weigh on average between 5 and 6 pounds, and contain cookies, glass jars, and other fragile items, and oftentimes several of these items are in the same box. Not only are the items themselves fragile, but the box's weight makes it more susceptible to being mishandled during shipping. To mitigate this problem, we must pack the items with care, using bubblewrap and other padding. And, of course, shipping a package this heavy anywhere within the US in 2 days (our average delivery time) has its cost.

Yes, it does! Each month features an Italian nonna from the featured region, along with her story and her favorite recipes.

Currently, each month features only one predetermined region.

On the off chance that this happens, please email [email protected] with a photo of your damaged product and we will be happy to send you a new product or credit your Nonna Box account.

Currently, no, but that doesn’t mean we don’t love you! If you want to get our box, drop us a note. We are looking to expand, and with that we will follow demand. Send all requests to [email protected]

For any corporate gifting inquiries, please email [email protected]

If it after the 28th of the month and you don’t want the box, send us an email at [email protected] If your box has not yet shipped, we may be able to help you out and hold your order. If your box has already shipped, we cannot process a refund.